In this type of collaboration you buy a number of credits in advance (1 credit = 1 hour). From then on, you can create tickets via our tool.
Credit packs are hours which we keep available to work on your project. These credits remain valid for 12 months after order. If we estimate that the work will take more than 2 hours, we will provide you with an estimate in credits in advance. If it is less than 2 hours of work, we will immediately get to work for you. In all cases, the time actually worked will be deducted from your available credit balance.
I would like to start a service desk credit agreement!